Understand, elaborate, and implement Order Management & International Trade (OMIT) business processes in the ERP, while facilitating cross-functional alignment and documenting the processes in the form of SOP, Working Instruction and/or Training Materials.
Ensure compliance with GxP, InControl, and regulatory requirements, and continuously improve relevant processes.
Specify user requirements for ERP projects and enhancements, participate in user acceptance testing, cutover, migration, hypercare and handover to end user
Propose process and system improvements in order to enhance business effectiveness and efficiency with a special focus on automation
Participate and/or lead projects for implementation of new/ modified functionality, SAP modules, interfaces with other IT applications
Dealing with issues serves as an escalation level for end-users. Provide first level support to users incl. diagnosis and resolution
Ensure business data consistency by regular monitoring of ERP/SAP application interfaces, batch and print jobs.
Work as a global community to share ideas and best practices, participate in global/regional initiatives of ERP SCM Domain and represent OMIT. Maintain good working relationship with Super Users of affiliates and sites
Provide onboarding and trainings to OMIT end-users for topics related to ERP and assigned Business Processes. Maintain relevant training documentation up-to-date
Maintain knowledge retention of SAP expertise. Knowledge and information share, actively pass on information of new enhancements, issues and their solution. Ensure end-users are timely re- trained.
Higher education (bachelor's or master's degree) in Supply Chain Management, Business Administration, IT, Industrial Engineering or Science (Chemistry, Pharmacy). Additional SAP trainings
At least 5 years of experience in SAP usage as advanced user knowledge and/or Super User experience). End to end leading role (lead for SC process or sub-process area) in ERP projects implementation (including design, functionality definition, blueprint, development, testing, training and go live).
Project management experience, as project lead. Ideally in cross functional projects and in Healthcare, Consumer Goods, Chemical or another process industry
Organized, with strong analytical and conceptual skills. Process-oriented, capable of defining and documenting business processes.
English – fluent written and spoken. Other languages is a plus
Effective communicator with strong user orientation and influencing skill
Intercultural experience and ability to act in a complex, cross-functional and global environment
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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